FREQUENTLY
ASKED
QUESTIONS
How does the storage process work?
Send us a message with your storage request and zip code location. We will respond with availability and confirm the reservation and price. You pay, and we provide you with the information to access your unit. After that, the storage term runs out, or you contact us to renew. It is super easy and low-hassle.
Is my property safe and secure?
Absolutely! Our facilities are equipped with advanced security measures, ensuring that your property is safe, secure, and protected from unauthorized access.
Can I access my stuff anytime?
If your items are in a storage unit at a facility, yes, you can access them anytime, subject to the facility's operating hours. If you have items in pods or a warehouse, contact us to arrange access or delivery.
Are communications and transactions with Dim-Zero confidential?
We only use the Telegram platform to keep communication private. Telegram utilizes encryption. We do not use traceable email or text messages. However, it is your responsibility to use the appropriate apps and device settings on your end to protect your privacy.​
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Although we are a US company, we use Swiss-based applications in our day-to-day business operations.
What payment methods do you accept?
We accept payments via PayPal, Visa, or Mastercard on our website or in the Telegram pay tab. Please be aware that, to ensure confidentiality, it is recommended to pay with Visa or MasterCard gift cards, which are readily available at retailers. All other forms of payment, including crypto, are easily traceable. Using gift cards leaves the least financial footprint.
What items are prohibited?
The storage of tobacco products, narcotics, and firearms is strictly prohibited.
What if someone other than me contacts your for information about my transaction?
We will never communicate or provide any information to anyone without the verbal password. You are responsible for keeping your verbal password confidential.

